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Refund Policy
Last updated: February 13, 2026
At Vyapry, a product of Palpio Technologies, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds and returns are processed.
1. Order Cancellations
Before Dispatch
- Orders can be cancelled free of charge before they are dispatched from the warehouse.
- Cancellation can be initiated through the customer app or by contacting support.
- Full refund will be processed within 3–5 business days to the original payment method.
After Dispatch
- Once an order has been dispatched, it cannot be cancelled.
- You may refuse delivery, after which the return and refund process will apply.
2. Returns
We accept returns under the following conditions:
- The item is damaged, defective, or different from what was ordered.
- The return request is raised within 48 hours of delivery.
- The item is unused, in its original packaging, and in resalable condition (where applicable).
Non-returnable items: Perishable goods (fresh produce, dairy, etc.), personal care products (opened), and customised items.
3. Refund Process
| Scenario |
Refund Timeline |
Refund Method |
| Order cancelled before dispatch |
3–5 business days |
Original payment method |
| Delivery refused |
5–7 business days |
Original payment method |
| Defective / wrong item |
5–7 business days after pickup |
Original payment method or store credit |
| COD order cancelled |
Not applicable |
No charge incurred |
4. How to Request a Refund
- Via App: Go to Orders → Select the order → Tap "Request Return/Refund".
- Via Email: Send details to vyapry@gmail.com with your order ID and reason.
- Via Phone: Call 07594952122 during business hours (Mon–Sat, 9 AM – 6 PM).
5. Platform Subscription Refunds
- Monthly Plans: No refunds for partial months. Cancellation takes effect at the end of the current billing cycle.
- Yearly Plans: Pro-rata refund available if cancelled within the first 30 days. No refund after 30 days.
- Free Trial: No charges during trial. You will only be billed after choosing to continue.
6. Supplier Payment Disputes
If a supplier has a dispute regarding payments or settlements, they can raise a ticket through the Supplier Portal or contact our finance team at vyapry@gmail.com. Disputes are typically resolved within 7–10 business days.
7. Exceptions
We reserve the right to refuse refunds in cases of:
- Fraudulent or abusive return requests.
- Items returned in damaged condition (not caused during delivery).
- Return requests made after the 48-hour window.
8. Contact Us
For any refund-related queries, please reach out to us: