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Privacy Policy
Last updated: February 13, 2026
Vyapry ("we", "our", or "us"), a product of Palpio Technologies, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, business name, and billing address when you register or contact us.
- Business Information: GST number, PAN, bank account details for supplier/warehouse onboarding.
- Transaction Data: Order history, payment records, and invoices processed through our platform.
- Device Information: IP address, browser type, operating system, and device identifiers when you access our services.
- Usage Data: Pages visited, features used, clickstream data, and session duration.
2. How We Use Your Information
- To provide, maintain, and improve our platform services.
- To process transactions, send invoices, and manage billing.
- To send order updates, delivery notifications, and payment confirmations via email and SMS.
- To provide customer support and respond to inquiries.
- To analyse usage patterns and improve user experience.
- To comply with legal obligations, including GST and tax regulations.
- To send promotional communications (with your consent).
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Payment gateways (Razorpay, PhonePe), logistics partners (Shiprocket, Delhivery), and communication services (MSG91) that help us operate our platform.
- Business Partners: Suppliers, warehouse operators, and delivery partners as necessary to fulfil orders.
- Legal Requirements: When required by law, court order, or government regulation.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure cloud hosting, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (including GST record-keeping requirements), resolve disputes, and enforce our agreements.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of promotional communications.
- Request a copy of your data.
- Withdraw consent for data processing.
7. Cookies
We use cookies and similar technologies (including Google Analytics) to analyse website traffic, remember preferences, and improve your experience. You can control cookie settings through your browser.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: